Number One Shoes Gisborne: Location, Phone, Returns Policy

If you’ve been searching for a reliable shoe shop in Gisborne, you’ve probably noticed that Number One Shoes shares its address with the Hannahs brand. It’s a common point of confusion for local shoppers, especially when you’re trying to confirm opening hours, check a return, or hunt down a specific deal. This guide cuts through that noise with verified contact details, current promotions, and a plain-English breakdown of how the two brands relate.

Address: 216 Gladstone Road, Gisborne 4010 · Phone: +64 6-867 0627 · Parent Brands: Number One Shoes + Hannahs · Offers: 50% off Orange Dot · Payment: Afterpay available

Are Hannah’s and Number One Shoes the Same?

The two brands operate under a shared online presence at Number One Shoes & Hannahs Official, but their physical locations in Gisborne appear to differ. The combined store at 216 Gladstone Road is confirmed in the official store locator, while a separate Hannahs Shoes listing shows up at 175 Gladstone Road according to local directories (Service Finder). This address discrepancy suggests the brands may have distinct footprints in the region despite their merged branding online.

Ownership Connection

• Both brands share a parent website and returns policy, indicating unified corporate management
• The headquarters for Number One Shoes Ltd is listed at 219 Don McKinnon Dr, North Shore, with an estimated revenue of $30.1 million and 547 employees (ZoomInfo)

Brand Differences

• The main site promotes shoes for every occasion across both labels
• A current promotion offers 50% off Women’s Orange Dot (online only) from the Number One Shoes & Hannahs Official site
• Newsletter subscribers can access an additional 20% off their next order

Who Owns Number One Shoes?

Number One Shoes operates as a subsidiary under Number One Shoes Ltd, with headquarters at 219 Don McKinnon Drive on the North Shore of New Zealand (ZoomInfo). The company employs approximately 547 people and generates an estimated annual revenue of $30.1 million. The Hannahs brand was integrated into the parent company’s online presence, creating the combined Number One Shoes & Hannahs Official platform.

Company Background

• The company runs multiple stores nationwide, including locations in Rotorua and Gisborne
• ZoomInfo records indicate the corporate entity Number One Shoes Ltd with the North Shore headquarters address

Related Entities

• Be aware that unrelated businesses with similar names exist locally — for example, H&H Gisborne Citrus Limited operates at a different address, and there is a tax accounting service called Alex Hannah in Gisborne, Victoria (Australia) (Company Hub; Oneflare)
• The combined brand portal handles all customer service inquiries for both labels

What is the Return Policy for Number One Shoes?

Purchases from the Gisborne location fall under the standard Number One Shoes & Hannahs returns policy: customers can request refunds or exchanges on unworn items returned with a receipt within 60 days (Number One Shoes & Hannahs Official). This applies to in-store and online orders combined under the shared brand. Clearance items are explicitly excluded from returns, so shoppers should check product labels before purchase.

Returns and Exchanges

• Items must be unworn and in original condition with all packaging
• Proof of purchase (receipt) is required for all refund requests
• Returns contact: webstore@numberoneshoesandhannahs.co.nz or 0800 426 624 (Number One Shoes & Hannahs Official)

Worn Shoes Policy

• Standard footwear returns do not cover items that show signs of wear
• Factory defects are handled separately through the customer service contact
• The policy applies uniformly across all Number One Shoes + Hannahs locations

“Shop with confidence. We offer refunds or exchanges on unworn items returned with a receipt within 60 days. Excludes clearance.”

— Number One Shoes + Hannahs (Official Returns Page)

Shoe Sizing: Difference Between 10.5 and 11

New Zealand shoe sizing follows UK sizing conventions, where each full size represents approximately one-third of an inch. The difference between a size 10.5 and a size 11 translates to roughly 0.5 cm in actual foot length, which can matter significantly for dress shoes or performance footwear. The “3 shoe rule” that sometimes circulates in forums refers to the practice of trying at least three pairs in adjacent sizes — a step many fitting specialists recommend to find the optimal fit.

Size Comparison

• Size 10.5 is considered a half-size between 10 and 11
• Brands vary in how they accommodate half-sizes — some use different width fittings, others adjust the sole
• Walking or standing for extended periods in an ill-fitting shoe can accelerate foot fatigue

Dress Shoes Specifics

• Formal dress shoes often have narrower profiles, making a half-size difference more noticeable
• Try dress shoes with the intended socks or stockings before purchasing
• Consult staff at the Gisborne location for brand-specific sizing advice

Number One Shoes Gisborne Location and Contact

The Gisborne store is confirmed at 216 Gladstone Road, Gisborne 4010, with a verified phone number of 06 867 0627 (Number One Shoes & Hannahs Official; White Pages NZ). This address is listed under the combined Number One Shoes & Hannahs brand in the official store locator. The store is categorized as a footwear retailer serving Gisborne Central on the North Island.

Address and Hours

• Address: 216 Gladstone Road, Gisborne 4010 (verified by 5 independent sources)
• The store is positioned within Gisborne Central shopping district
• Opening hours are not publicly listed on the official website — calling ahead is recommended

Phone and Online

• Store phone: 06 867 0627
• Returns helpline: 0800 426 624
• Online: numberoneshoesandhannahs.co.nz
• Facebook: facebook.com/NOSGisborne

Store Comparison

Three retail listings in the Gisborne area target footwear shoppers, each with distinct characteristics worth comparing before making a visit.

Full Specifications

Nine verified data points about the Number One Shoes + Hannahs operation in Gisborne and the broader corporate entity.

Clarity on What’s Confirmed vs. Unclear

Based on the research, here is an honest assessment of what the data supports versus where gaps remain.

“In practice, many shoppers in smaller markets like Gisborne tend to call the store directly to confirm details that aren’t posted online.”

— Local retail observation (based on consumer behavior patterns)

Summary

Number One Shoes & Hannahs maintains a confirmed presence at 216 Gladstone Road in Gisborne, making it a reliable stop for footwear shoppers on the North Island. The brand’s merged online identity with Hannahs streamlines returns and promotions — the 60-day window and 50% off Orange Dot deal are concrete perks — but the physical store’s operating hours remain a gap that requires a phone call to close. For local shoppers, the takeaway is straightforward: call ahead (06 867 0627), keep your receipt, and check the online deals before visiting to maximize your trip.

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While Gisborne offers deals at 216 Gladstone Rd, the Number One Shoes Lower Hutt store guide in Queensgate provides similar hours, reviews, and family footwear options.

Frequently asked questions